Returns & Exchanges.

At MILK Basicwear, your hygiene, safety, and satisfaction are important to us. As our products are designed for personal and intimate use, we maintain strict hygiene standards to ensure every customer receives products in their original, unused condition.

Returns & Exchanges

For hygiene and safety reasons, all sales of underwear and other intimate apparel are final.

We do not accept returns or exchanges due to:

  • Change of mind or personal preference.

  • Incorrect size, color, or style selected by the customer.

  • Products that have been tried on, worn, washed, or used.

  • Requests to exchange products for alternative designs or styles.

This policy applies to our intimate apparel products, including items purchased during sales and promotional offers, except where returns, exchanges, or refunds are required by applicable consumer protection laws.

Damaged, Defective, or Incorrect Products

We take great care to ensure that every product meets our quality standards before being shipped.

If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer support team as soon as possible after delivery.

Email: support@aticgroup.net

Please provide:

  • Your order number.

  • A clear description of the issue.

  • Photographs showing the defect, damage, or incorrect item.

Our team will review your request and arrange an appropriate resolution in accordance with applicable consumer protection laws.

Refunds & Replacements

If your claim is approved, we will arrange a suitable resolution, which may include:

  • A replacement of the defective, damaged, or incorrect product.

  • An exchange for the correct item.

  • A refund where appropriate or required by law.

Customers will not be responsible for return shipping costs when a product is confirmed to be defective, damaged, or incorrectly supplied.

Refunds will be processed through the original payment method where possible, or through another agreed method, within the applicable legal timeframe.

Hygiene & Product Handling

To maintain our hygiene standards, we kindly ask customers to preserve the original packaging and any protective seals when reporting a product issue, where reasonably possible.

Products should not be worn, washed, or altered before being assessed, unless necessary to discover the defect.

Removing a protective seal does not automatically invalidate any statutory rights relating to defective or nonconforming products.

Need Assistance?

Our customer care team is always available to help with questions or concerns regarding your order.

Email: support@aticgroup.net

Thank you for choosing MILK Basicwear. We appreciate your trust and are committed to delivering quality products and a dependable shopping experience